Allen Walker

• Automated workflows for Northwestern Medicine, startup founders, and construction companies — reduced AR days, accelerated month-end close, improved CX scores, increased marketing reach.
• Architected full-stack AI automation platforms with 50+ API endpoints, RAG pipelines, AI scoring, and 25+ API integrations deployed across Vercel, Railway, Airtable, Clay, and Make.
• Integrated Salesforce, HubSpot, OpenAI, Notion, Canva, and Supabase into a unified automation ecosystem with custom browser extensions and workflow orchestration.
• Built AI scoring engines, automated document generation, and company enrichment pipelines to streamline end-to-end business development workflows.
• Earned Salesforce Agentforce Specialist certification; actively pursuing Salesforce Platform Administrator and Microsoft Power Platform (PL-900) certifications.

• Led EVSE deployment programs for Fortune 100 fleet clients—managing onboarding, vendor coordination, and field execution to reduce fuel costs and emissions.
• Aligned with sales and RevOps teams to streamline deployment workflows, accelerate onboarding, and improve post-sale customer experience.
• Tracked customer data and deployment metrics in Salesforce—improving visibility across lead times, change orders, and install readiness.
• Collaborated closely with Customer Success Managers to identify process gaps, track escalations, and drive resolution of client-facing deployment issues.
• Provided on-site support and SaaS/hardware troubleshooting to ensure smooth installations and resolve issues in real time.
• Delivered customer insights to product teams—flagging field issues and proposing enhancements to improve experience and adoption.

• Launched and ran a hands-on real estate services startup—delivering inspections, full-cycle property rehabs, and investor consulting services.
• Managed everything from architectural planning and permitting to swinging a hammer, digging foundations, and coordinating subcontractors to get projects over the finish line.
• Led sales, deal sourcing, and business development—building a HubSpot 2,000+ contact network and converting investor leads into recurring revenue.
• Acted as construction manager for rehab projects—balancing timelines, budgets, and quality while solving daily execution challenges across multiple sites.
• Delivered high-trust client experiences through detailed inspections, clear reporting, and end-to-end visibility for homeowners and investors alike.
• Owned the digital presence—running SEO, content, and marketing strategy to drive inbound lead generation and build brand credibility.

• Oversaw Epic quarterly release cycles for self-pay workflows—reviewed release notes, validated functionality in test environments, secured business signoff, and ensured documentation and training readiness for go-live.
• Managed production support and enhancement backlog—overhauled a disorganized register of 100+ legacy items by reclassifying priorities and aligning issue resolution with revenue impact.
• Introduced agile-inspired backlog hygiene practices to replace arbitrary classifications with high/medium/low tiers, enabling clearer prioritization and delivery focus.
• Facilitated cross-functional issue triage and resolution between IT, Epic, and operational leaders to support business-critical workflows.

• Led Epic PB/HB revenue cycle implementation across a $6B health system—managing parallel workstreams, vendor coordination, and multi-phase system integration.
• Directed a cross-functional team of 30+ analysts, consultants, and contractors—driving project delivery on schedule and within budget.
• Managed QA execution and defect resolution across integrated and UAT cycles—ensuring quality standards and alignment with business requirements ahead of go-live.
• Ran collaborative design workshops to define future-state billing workflows, secure stakeholder alignment, and guide technical build execution.
• Delivered cutover planning and go-live execution across tiered deployment waves—minimizing operational disruption and accelerating adoption.
• Spearheaded automation of payment posting and reconciliation using custom logic in Hyland OnBase—integrating 26 systems (Epic, PeopleSoft, TrustCommerce) to reduce manual input and ensure data accuracy.
• Deployed charge edit automation strategy with Optum Claims Manager—cutting coder workload by 50%, reducing denials, and capturing additional revenue through intelligent error detection.
• Managed rapid deployment of 900+ credit card terminals across the health system—coordinated logistics, system config, and go-live in a 48-hour window.

• Architected and maintained Epic PB/HB configuration across 17 production environments ensuring scalability, data integrity and alignment with HIPAA, SOX and GAAP-compliant billing standards.
• Owned ALM and production support for claims editing, submission, and routing systems supporting $60B in annual revenue across 8 regions.
• Managed $4.4M annual budget across apps, vendor contracts, and production support staffing—led hiring, RFPs, and SLA enforcement.
• Directed 24 Claims Manager upgrades and go-lives in 18 months—aligning infrastructure, testing, and vendor delivery with ICD-10 and compliance milestones.
• Designed and implemented automated charge reconciliation processes handling over 300k/month transactions.
• Built automation frameworks and reusable components in VBA and Epic Text to support enterprise reporting and reconciliation processes, reducing manual effort by 40+ hours/week.
• Led vendor relationships with Optum, Relay Health, Epic, and CSC—negotiated pricing, scope, and service performance.
• Managed and mentored 4 FTEs—established skill development tracks, retention plans, and cross-training programs.

• Managed and oversaw deployment of Epic Resolute Medicare Advantage Risk Adjustment Transmission initiative across 8 Kaiser regions. Initiative launched to meet updated CMS Medicare Advantage claim reporting requirements impacting over $5B of yearly revenue.
• Developed, managed, and maintained comprehensive project plans to meet global project timelines, deliverable schedules and Project Management Office (PMO) reporting requirements across build, testing, deployment, go-live and post go-live support.
• Led solution design and technical meetings with subject matter experts across multiple disciplines and workstreams. Obtained buy-in and approvals from user groups on system and workflow changes.
• Managed tracking and reporting of project risks, issues, and assumptions. Collaborated with project leadership teams, Project Management Office (PMO), and technical staff to overcome project roadblocks and proactively resolve project concerns.

• Managed 15+ workstreams in a global SAP drug manufacturing system replacement—tracking timelines, budgets, and risk escalations for executive review.
• Led revision of 2,000+ SOPs and job aids impacted by legacy MES transition—hired technical writers and coordinated documentation with LMS for 15,000+ users.
• Oversaw 26 cross‑functional workstreams in an Epic EMR rollout across 200+ team members—managed a 3,500+ line project plan and tracked contractor spend and onboarding.
• Developed and maintained custom SharePoint portals and status dashboards to support large‑scale stakeholder communication and project tracking.

• Closed over 100 residential leases as leasing manager of a 314-unit new construction high-rise—led a team of 3 agents and coordinated full-cycle leasing and tenant onboarding
• Managed daily operations for a 130-unit downtown building—oversaw rent collection, maintenance workflows, and leasing activities using Yardi
• Supported renters through complex searches—qualifying leads, matching renters to units, and coordinating tours across properties throughout LA and Seattle

Built and lead an active tech ecosystem community—connecting founders, operators, and investors through curated in-person events. Cultivate strategic sponsorships, moderate panels, and drive relationship-building across the Bay Area startup scene.

Supported operations for a 300+ player adult baseball league—managing scheduling, team formation, rules enforcement, player disputes, and strategic planning. Participated in board meetings, coordinated field usage across multiple parks, and helped sustain a strong, inclusive player experience. Led marketing and recruitment efforts to grow league membership and fill team rosters across divisions.

Launched and scaled a nonprofit career development community serving 1,000+ professionals with peer coaching, skills workshops, and strategic job search guidance. Designed curriculum, led seminars, and oversaw marketing, finance, and community partnerships.

Served on the Board of Directors for one of the largest PMI chapters in the country. Oversaw chapter-wide strategic planning initiatives, drove member engagement through targeted programming, and contributed to long-range planning efforts for the professional development of 3,000+ members.